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Returns

 

1. WHAT IS YOUR RETURN'S POLICY ?

 

If you need to return something, make sure all the tags are on, and the item is exactly as you received it.  Take good care to avoid the transfer of make-up while trying out garment .You need to get it back to us within 14 days from the date on your dispatch note. For those inAustralia,New Zealand,AmericaorCanada, you've got 30 days from the date on your dispatch note.

 

2. WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
 

We're sorry to hear that you've received an incorrect or faulty item. Please send us product back with your order ID with in 7 days from the date of purchase. We'll do our best to resolve this for you.

 

3. CAN I EXCHANGE AN ITEM?
 

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us following the method below.

Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Please provide your Order number in returns parcel .Keep your certificate of postage safe as you will need this as your proof of return.

 
4. HOW LONG DO I HAVE TO RETURN AN ITEM?
 

United Kingdom, Republic of Ireland & the EU

You get 14 calendar days to return any items you’re not quite sure about. This two week returns period starts from the day you receive your order.

 

International countries outside the EU

If you are based in theUSA,Canada,AustraliaorNew Zealandyou get 28 days to return your items starting from the day you receive your order. For all countries outside of the EU you have 14 days to return your items starting from the day you receive your order. This returns period starts from the date you receive your order.

 

 1. HOW DO I RETURN AN ITEM?
 
 Please follow the process below for returning your parcel to us.

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

2. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

3. Keep your certificate of postage safe as you will need this as your proof of return.

 
2. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
 

If you would like to return an item, we will refund you within 3-5 days of the day we receive the returned item(s) . Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty. Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item provided we receive the return item(s) in 7 working days .In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from your Post office or applicable returns service location as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

 

3. HOW CAN I TRACK THE STATUS OF MY RETURN?
 

Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

 
4. DO YOU REFUND THE DELIVERY CHARGE?
 

We usually refund you what you paid for your order but not the delivery charge, unless your entire order was faulty or incorrect. If you live in theUKor European Union, and have cancelled your contract in accordance with the Consumer Contracts Regulations, we will also reimburse your delivery charges if you paid for delivery. We’ll process all refunds using the payment method you originally used to purchase your order.

 

5. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
 

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice .

 

6. WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
 

We're sorry to hear that you've received an incorrect or faulty item. Please return your faulty item to us with in 7 working days and we will refund .

 

7. WHERE SHOULD I RETURN AN ITEM?
 

Divadames.com Ltd

Unit D Broughton Street

Manchester, M8 8LZ

United kingdom